Analyse Your Christmas Shoppers With Call Tracking
Posted by Knowledge Guy in Business and Commerce, tags: Burst Pipe, call tracking, call tracking services, call tracking solutions, call tracking systems, Christmas Period, Christmas Shoppers, Christmas Shopping, Cold Snap, Display Tv, Festive Season, Future Marketing, Google, Inverness, Marketers, Marketing Strategy, Phone Calls, Plumber, Retail Business, Retail Businesses, Retail Products, Return On Investment, Seasonal Service, SofasUK retail businesses will know the magnitude of the Christmas shopping period, but many are lacking crucial details about how shoppers actually converted online or offline.
Take sofas for example; this type of purchase might require a number of visits to a website and an enquiry by phone before it is actually ordered by an individual. In order to link up the web visits, the phone call and the purchase, call tracking services can be used to great effect. This is especially true to higher value items, whether it is sofas as per our example or something completely different.
There are many sectors that might see a lift in phone calls during the Christmas period, and this doesn’t just apply to retail products. One example might be for the services of a plumber. It is true that many people often travel to see family during the festive season, and if they go during a cold snap and return home to find a burst pipe they might call out for a plumber. To find a phone number, they might access the company’s website after searching for “burst pipe plumber in Inverness” on Google.
In both examples it would be highly useful for marketers of these companies to understand where these customers had come from on their buying journey in order to shape their future marketing strategy and spend. Call tracking systems are designed for this purpose. Advanced call tracking, and visitor level call tracking in particular, goes further than keyword level in order for you to learn more about the visitor’s history before they actually converted.
The Christmas period makes it even more imperative to track these phone calls as it is likely that as a retail business or seasonal service you will be using a high sum of your marketing spend. There are many different media that you may use to promote yourselves during this period: SEO, PPC, online display, TV, radio, print, etc. Being able to easily track your return on investment for each type of ad spend is invaluable, which is why call tracking is so valuable.
A good call tracking solution will be able to automatically create campaigns when it sees traffic coming from different online sources, and it should also allow you to use the system offline by creating unique single numbers for offline advertising. This means that you would be able to allocate a different number for your TV ads, another for print ads, etc. You could even go further than this and use a unique number for each publication if you want to find out which is the most effective for your company.